Privacy Police

Updated：2023-09-20

WellTalky Platform (hereinafter referred to as "we") understands the importance of personal information to users (hereinafter referred to as users or you) and will do its best to protect your personal information and privacy. In accordance with laws, regulations, national standards and other regulations, as well as industry best protection practices, the following Privacy Policy (hereinafter referred to as this policy or this privacy policy) is formulated.

This Privacy Policy applies to users with residences worldwide ("you" or "Members"). Please read carefully and fully understand the contents of this Privacy Policy before using our products or services. If you do not agree with the contents of this policy, we may not be able to provide you with corresponding products (including websites, APPs) or services. Once you start using our products or services, it means that you have fully understood and agreed to this policy. If you have any questions about providing information to us or using the information as described in this Privacy Policy, you should not use our Site or APP.

1. How we collect information

The products or services we provide include basic business functions and extended business functions. When you visit the WellTalky website or APP and use our services, we need to collect and process the following personal information. If you do not provide this information, we will not be able to provide you with the services stipulated in the Terms of Service, demonstrate the core functions of the platform, and guarantee a safe transaction and community environment.

  • Account Registration and Login：We need at least your phone number or email address. Otherwise, you will not be able to create a platform account, but you can still browse content and other experiences on the platform. We need to use your phone number or email to send you messages, transaction notifications, course reminders, system prompts, and account-related security reminders and notifications.
  • Teacher Registration Application：The required information includes your real name, country or region, language, phone number, email address, educational experience and certificates, work experience, areas of expertise, other certificates and upload Real personal avatar and self-introduction video to complete teacher registration and application. According to the legal regulations of different regions and to protect your rights and interests, real-name authentication will be carried out. For users in mainland China, according to the Internet Security Management Measures, real-name authentication is required to publish content on the Internet platform. We need your name, identity document and other information.
  • Browsing and Search：We need your log data, device information and usage information, including details of your use of the platform (including whether you clicked on links to third-party applications), IP address, access date and time, hardware and software information, device event information, unique identifiers, crash data, cookie data, and where you access the WellTalky platform. We may collect this information even if you have not created or logged in to an account.
  • Collection and payment service：The information we need includes your real identity information, bank account or other third-party payment account information, depending on the payment method you use or add. For students, we further collect your payment information such as the payment instrument you used, payment user ID, date and time, payment amount, payment instrument and other transaction-related details. For teachers, we will record the payment information you provide, such as your payment account (bank account, third-party payment account such as PayPal, etc.), bound mobile phone number, settlement amount, settlement time and others Details related to the transaction.
  • Send Message：We automatically collect this information when you use the messaging service.
  • Live course service：When you use the online classroom for class activities, we will collect your account information, avatar or slices during the video process to conduct compliance audits such as face recognition; when the user turns on the microphone , audio information may be collected, otherwise it will not be collected. Store it in a webm file, then extract the audio file, and then submit it for audit; when the user turns on desktop sharing, the shared desktop information will be collected, stored in the webm file, then sliced, and then submitted for audit;
  • Customer Service Support：We need your account information (such as name, email address and phone number) and identity information (such as passport/ID card number and other details), your communication or calls with us Records, reservations and other usage information and other information you provide to make a complaint or resolve a dispute.
  • Maintain trust and security：You understand that maintaining community trust and security is our top priority. The information we need includes such as your account information (such as name, email and mobile phone number), qualification certificates Or other identifying information (such as mobile phone number, ID number and other details) for our trust, safety and risk assessment efforts. We also need this information to analyze and identify potential risks to create and maintain a more secure and trustworthy environment, including but not limited to detecting and preventing fraud, spam, abuse, safety and security incidents and other harmful conduct, and preventing discrimination. , verify or verify the information you provide to maintain the financial security of our members and the public, resolve disputes between members, protect our rights and enforce our terms, policies and applicable agreements with third parties. In rare cases, your access to the Platform may be automatically restricted or suspended if relevant automated processes detect that certain of your actions pose a security threat or other risk to the Platform, the community or third parties.
  • Third-party account login：To facilitate you to log in to the WellTalky platform through a third-party account, you can choose to authorize binding WeChat, email, and other third-party social accounts. When you use a third-party account to log in or bind a platform account, in order to remember your identity, we may indirectly obtain your public information on the third-party platform (including ID, email, nickname, etc.) from the third party. If you refuse us to obtain the above public information from third-party platforms, you will not be able to log in using a third-party account, but this will not affect other services. You can unbind the third-party account at any time.

2. How we use your information

  • Create Account.
  • Provide you with products and services, including login, search, chat, payment, online knowledge sharing, etc., as well as account changes or logout at your request.
  • Send you important notifications. Send you relevant order information, reservation information, and system notifications about products, services, offers, promotions, rewards or other related events provided by WellTalky. Send you technical notices, updates, security alerts, and support and administrative messages; respond to your comments, questions, requests and provide customer service;
  • Smart push service. Personalize and improve the WellTalky Platform and provide content, suggested connections and features that match a user's profile or activity;
  • Troubleshoot errors if you choose to send us a bug report.
  • We may improve our products and services based on user information statistics, or design, develop, and promote new products and services.
  • In order to improve the security of your use of the services provided by us and our affiliated companies and partners, protect your or other users' personal and property safety from infringement, and better prevent phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, Security risks such as network intrusion and more accurate identification of violations of laws, regulations or network security-related protocol rules. We may use or integrate your account information, device information, application usage information, and information that our affiliates and partners have obtained your authorization or shared in accordance with the law for identity verification, detection and prevention of security incidents, and take necessary measures in accordance with the law. Recording, auditing, analysis, and disposal measures.
  • Comply with and enforce applicable legal requirements or relevant industry standards.
  • If we exceed the stated purpose when collecting user information, or use user information beyond the scope of direct or reasonable relevance, we will inform you again and obtain your express consent.

3. How we share your personal information

We will not sell or share your personal information with any company, organization or individual, except in the following circumstances:

  • Share with explicit consent. For example, if you apply to become a teacher on the platform, it means that you explicitly agree that we will display your personal information on your personal homepage on the WellTalky platform, such as your name, avatar, gender, education experience, teaching experience, work experience and other information .
  • We may share your personal information externally in accordance with laws and regulations, the needs of litigation or dispute resolution, and the requirements of government authorities or judicial authorities.
  • Third-party service authorization or verification: In order to facilitate us and our affiliated companies to provide you with various products or services, verify your identity, identify abnormalities in your account, etc., your personal information may be shared with our affiliated companies. We will only share personal information that is necessary and subject to the purposes stated in this Privacy Policy. If affiliated companies want to change the purpose of processing personal information, they will ask for your authorization and consent again.

4. How we store your personal information

  • Save region. The personal information we collect and generate will be managed and used strictly in accordance with the laws of your country or region. If it is necessary to transfer relevant personal information collected within the country to overseas institutions in order to handle cross-border business, we will do so in accordance with the provisions of laws, administrative regulations and relevant regulatory authorities. We will ensure that your personal information is adequately protected, such as anonymization, encrypted storage, etc.
  • Shelf life. We will only store your personal information within the shortest time limit necessary for the purposes stated in this policy and within the time limit required by laws and regulations. If we stop operating WellTalky's products or services, we will promptly stop collecting your personal information, notify you of the cessation of operations in the form of one-by-one delivery or announcements, and notify you of the personal information we store within a reasonable period. The information is deleted or anonymized.

5. How we protect your information security

We strive to adopt various security protection measures to protect the personal information you provide and prevent the data from unauthorized access, public disclosure, use, modification, damage or loss. For example, the data exchanged between your browser and the server is protected by SSL encryption; we provide https secure browsing on the WellTalky website; we will use encryption technology to ensure the confidentiality of data; we will use trusted protection mechanisms to prevent data We are subject to malicious attacks; we will deploy access control mechanisms to ensure that only authorized personnel can access personal information; we will conduct security and personal information protection training to enhance employees' awareness of the importance of protecting personal information.

The Internet is not an absolutely secure environment. We strongly recommend that you take active measures to ensure the security of your personal information. For example, please use complex passwords, change your account password regularly, and do not leak your account password and other personal information to others. If your password is compromised for any reason, it should be changed immediately. When there are changes to your mobile phone, email, or payment account, identity security verification is required to protect the security of your property.

If a personal information security incident unfortunately occurs, we will activate an emergency plan in accordance with the requirements of laws and regulations to prevent the security incident from expanding, and inform you in the form of push notifications, announcements, etc. At the same time, we will also proactively report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.

6. Our policy for the protection of minors

Our products, websites and services are primarily intended for adults. If you are under 18 years old, you cannot apply to become a user in the teacher role.

We do not knowingly collect personal information from children under the age of 18. If we learn that we have collected personal information from minors, we will take necessary steps to delete such information.

If you are a minor under the age of 18, before using this product, you should carefully read this Privacy Policy under the supervision and guidance of your parents or other guardians, fully understand this agreement, and obtain the consent of your parents or other guardians. Use the WellTalky website, APP and related products or services with the consent of other guardians. We will protect the personal information of minors in accordance with relevant national laws and regulations. The personal information of minors will only be collected, used or publicly disclosed when permitted by laws and regulations, with the explicit consent of the guardian, or when necessary to protect the rights and interests of minors.

7. Cookies and other technologies

We may use cookies and other technologies to collect information about your visits to our websites and applications. These technologies help us provide better services and understand user behavior and preferences. You can manage or delete cookies according to your preferences. You can clear all cookies saved on your computer, and most web browsers have the ability to block cookies.

The following links provide instructions on how to control cookies in all major browsers:

If you use another browser, please refer to the documentation provided by your browser manufacturer.

8. Your Rights

You may exercise the rights described in this section in accordance with applicable laws and regulations. Please note that before responding to your request, we may require verification of your identity and request to ensure information security. We will respond to your request within the time limit specified by laws and regulations.

  • Query and manage your information. You can query and update some of your personal information through account settings; you can also view your order details on the transaction record page;As a teacher, you can view or modify your personal homepage on the personal information page information displayed;

  • Delete your personal information. You can delete some of your personal information directly through your account settings.

    Please note that, if you request deletion of your personal information: 1) We may retain and use your personal information to fulfill legal obligations. For example, we may retain your information in order to comply with tax, legal reporting and audit obligations and statutory obligations (such as to protect the property or safety of our users and the security of our systems). For example, if we deactivate a WellTalky account for fraud or security reasons, we may retain the account's information to prevent the member from opening a new account in the future. 2) We have taken necessary measures to prevent data loss and damage caused by accidental or malicious acts, so the retained copies of your information may not be deleted from our backup system for a limited period of time. In addition, if deletion is technically difficult to achieve, we may not delete your personal information, but in this case we will stop processing your personal information and only store it and take necessary security measures to protect it. information. 3) Some functions require you to provide necessary personal information. For example, teachers need real-name authentication and payment accounts before they can publish content and courses. This part of the information cannot be deleted. 4) In order to ensure the safety of platform users and the community, you need to provide necessary personal information while receiving complete services from the platform.

  • Logout.You can cancel your WellTalky account directly from the account settings. After logging in to your account, you can go to the account settings page and click the Cancel Account button to cancel your account.

    Please note: 1) After the account is cancelled, we will delete your personal information in a timely manner unless applicable laws require us to save it. Even if your WellTalky account is canceled, the information you shared with others (such as reviews, orders) will still be on the WellTalky platform. However, this information will be deleted from your association. Some copies of your information (such as log records) may remain in our databases but will no longer be associated with an individual. 2) After deleting your account, your WellTalky coupons, etc. will be deemed to be automatically abandoned and cannot be refunded or exchanged. 3) Account deletion is irreversible and irrevocable. Once the account is canceled, it cannot be restored. If you apply for an account with us again with the same mobile phone number or the same email address after deleting your account, the account will default to a new user account. 4) Once your account is deleted, you will no longer have the rights applicable to registered users as stipulated in the relevant user agreement and other rights and obligations documents signed by you and us, but laws, regulations, normative documents, government policies and orders Except as otherwise required or otherwise stipulated in the user service agreement.

9. Contact us

If you have any questions about this privacy policy, please contact us as follows:

Email：support@welltalky.com