Student

1 Class package

* What is the class package?

As teachers want to systematically share a certain kind/field of knowledge, they will generally divide knowledge into multiple (e.g., 5, 10, 20) courses of fixed duration (e.g., 30 minutes or 60 minutes). Such multiple courses of fixed duration are collectively called a class package. After you purchase a class package, one class will be deducted from the class package for each class you completed.

You can click the profile picture on the upper right of the interface and click My class schedule in the pop-up menu to view the purchased class package.

* Could I get a refund for an unfinished class package?

Yes! At any time you may refund an unfinished class package for no reason. You can find the class package and click "Request refund". WellTalky will calculate the refund fee automatically. You only need to select "Refund Reason". WellTalky staff will follow up and refund the fee to the fund account where you originally purchased the package.

2 Knowledge acquisition

* How to select a suitable teacher?

We provide a number of filter tabs, you can according to your own preferences, quickly find out a teacher suitable for your needs. You can quickly find out a right teacher by price, country or region, time, course classification, and the sort provided.

* You can also view the following content on the teacher details page for reference:

  • Teaching language and fluency
  • The class number has been completed
  • The teacher evaluation (full score: 5) from other students
  • Text introduction and video introduction of the teacher
  • Course description
  • Resume (education, work experience, certificate)

* What should I do when I select a suitable teacher?

  1. To click "Buy";
  2. Select the class package suitable for my own knowledge category, click "Buy";
  3. Pay the fee.

* What should I do if I cannot complete the scheduled class?

Due to your personal reasons, you cannot complete the scheduled class with the teacher, please follow the steps: 1. Communicate with the teacher in time and give the reason; 2. Find your class package, click "Cancel Book", then check the class you want to cancel, and click "Cancel Book". Note: WellTalky will not cancel a class if it is too close to the start of the class (less than 3 hours). In this case, please communicate with the teacher to return the class for you at the end of the class. For whatever reason, failure to complete the scheduled class on time with the teacher is an unpleasant experience for the teacher, so please try to avoid this situation.

* What should I do if the teacher fails to show up on time?

If the teacher fails to show up at the scheduled class on time due to personal reasons, please follow the steps: 1. Communicate with the teacher in time and inform him/her of logging in WellTalky to complete the scheduled class as soon as possible; 2. If you do not contact the teacher until a certain time after the end of the scheduled class, you may inform him/her of returning the class for you; 3. If the teacher does not agree to refund the class, you can report the issues and attach all kinds of evidence.

* What should I do if the class dispute occurred?

If you have a dispute with a teacher about a class period, WellTalky will follow the process: 1. At the end of the class, you need to take the initiative to report of the disputed class period, including your evidences and the expected solution; 2. The disputed issue will be fed back to the corresponding teacher, and after the teacher chooses the way to deal with it, the way will be fed back to you again. You can click the user name in the upper right corner of the interface, click My Courses in the pop-up menu, and then find the disputed course to check; 3. If the other party agrees to your request for a dispute class, the class will be returned to you. If the other party do not agree to your claim, the dispute will be handled by WellTalky customer Service, who will make a judgment on whether to return the class to you based on the evidences provided by both parties. 

* What else should I do at the end of a class?

  1. You do not need to do any operation. After 72 hours, the payment of the class will be settled to the corresponding teacher;
  2. If this class is the last lesson in the class package, You can also click the user name in the upper right corner of the interface, click My Course in the pop-up menu, and then evaluate the teacher who belongs to the class package in the completed class.  Remember when you consulted other students' feedback to help you choose the right teacher?  A good evaluation feedback should include enough detail, based on respect for the facts, to help other students fully understand the teacher's abilities. 

4 Relevant rules of WellTalky

* What should I do if a teacher wants to make a Non-WellTalky payment?

you should reject it immediately and promptly notify us by sending an email to support@welltalky.com.